Frequently Asked Questions (FAQ)
How to navigate through our Frequently Asked Questions service:
- In order to show questions on a specific subject area only, select a category or sub-category from the box.
- In order to show a certain article, select its heading from the list below the box.
- In order to search the entire eminec site for a keyword, use Keyword search which can be found in the top right of every page.
Categories
1 Usage
Communications
Compatibility
- Does MYmap work with Windows Vista?
- Is MYmap available for Apple Macintosh computers (Mac OS X) or Linux?
- Asian and cyrillic characters cannot be entered
File management
- Is it possible to import maps from MindManager?
- Certain EMM files cannot be opened
- Exchanging maps between MYmap XG, NG and 2000
- Opening and saving maps are not possible
Map editing
- Adding free text to a map
- Entering multi-line branch captions
- Using custom graphics and symbols in MYmap
Printing
2 Setup
Activation
- Activation for free 30-day trial
- Activation of the registered version using a PLF file
- Is activation bound to a specific computer?
Download
- Error message "not a valid Win32 application" / MYmap cannot be installed
- Differences between MYmap CD and downloadable version
- May I give copies of eminec MYmap to others?
Staying up to date
3 Customer portal "My eminec"
Beta testing
Membership
- Deleting customer profile and canceling "My eminec" membership
- Subscribing to/unsubscribing from "Der Geistesblitz" newsletter
4 Ordering
Updates & Upgrades
- "Update", "Upgrade", "Update & Upgrade": what is the difference?
- What is the pricing for updates?
- Which upgrades (paths) are available?
Usage rights & Licenses
- Do I automatically get a permanent license when buying a MYmap CD?
- May I use MYmap on my secondary computer?
Your purchase at eminec
- Which payment methods are available?
- Is there a right of withdrawal or a money-back-guarantee?
- Why do I get a PDF invoice?